Refund policy

STORE POLICIES & TERMS OF SALE

By purchasing from FirebellyToads.com, you acknowledge that you have reviewed and accepted the policies outlined below. These terms apply to every order placed through our website. Failure to read these policies does not exempt any customer from the conditions described herein.

ELIGIBILITY & GENERAL POLICIES

  • Purchasers must be at least 18 years old or have permission from a parent or legal guardian before ordering live animals.

  • FirebellyToads.com reserves the right to decline, limit, or cancel any order at our discretion.

  • Unless otherwise stated, all sales are final. Approved returns or adjustments will generally be issued as store credit.

  • Orders canceled after payment has been processed may be subject to a cancellation fee of up to 15% to cover processing and administrative expenses.

  • Prior to shipping live animals, we may request photographs of the enclosure or habitat to help ensure the animal is being placed in an appropriate environment.

  • It is the buyer's responsibility to verify that the species being purchased is legal to own in their city, county, and state before placing an order.

LIVE ANIMAL GUARANTEE

We take pride in offering healthy, well-established animals and stand behind every shipment.

We guarantee that your animal will:

  • Arrive alive when shipped under the conditions described in this policy.

  • Be healthy, alert, and free from any obvious signs of illness when it leaves our facility.

  • Match the species, morph, and description provided on our website.

  • Match the advertised genetics or sex whenever those characteristics are specifically listed.

Once an animal has been delivered, its care is outside of our control. Any guarantee claim must be reported within 2 hours of the documented delivery or pickup time.

Claims submitted after this timeframe cannot be covered under our live arrival guarantee.

PAYMENT INFORMATION

Accepted Payment Methods

We currently accept all major credit cards through our secure online checkout. We also accept PayPal and Cash App. Additional payment options may be available during checkout.

SHIPPING POLICY

Live animals are generally shipped Monday through Wednesday using FedEx 2-Day Service, provided weather conditions are safe for transit.

Shipping may be postponed due to:

  • Unsafe temperatures

  • Severe weather events

  • Carrier delays or service interruptions

  • Any condition that could jeopardize the safety of the animal

An adult should be available to receive the shipment on the first delivery attempt.

If your order is shipped to a FedEx Hold for Pickup location, it must be picked up within 2 hours of notification that it is available.

Failure to receive the shipment on the first delivery attempt or promptly retrieve a held package will void the Live Arrival Guarantee.

FirebellyToads.com is not responsible for losses resulting from:

  • Incorrect shipping information provided by the customer

  • Missed delivery attempts

  • Failure to pick up a held package

  • Improper care or handling after delivery

An adult signature may be required for all live animal deliveries.

LIVE ARRIVAL CLAIMS

If your animal arrives deceased (DOA) or appears to have a serious health concern upon arrival, you must:

  1. Contact us within 2 hours of delivery.

  2. Email clear photographs showing:

    • The animal positioned on its back (upside down)

    • The shipping box

    • All packing materials

    • The packing slip or invoice

  3. Leave the animal and packaging untouched until we provide further instructions.

Failure to notify us within the required timeframe or provide the requested documentation may result in denial of the claim.

RETURNS, REPLACEMENTS & STORE CREDIT

If a claim qualifies under our guarantee, FirebellyToads.com will determine the most appropriate resolution, which may include:

  • A replacement animal, when available

  • Store credit equal to the purchase price

  • Credit toward another available animal

We do not typically issue cash refunds on live animal purchases.

If a return shipment is authorized:

  • Return shipping costs are the customer's responsibility unless otherwise agreed upon.

  • Original shipping charges are non-refundable.

VETERINARY EXPENSES

FirebellyToads.com is not responsible for veterinary fees, medications, examinations, laboratory testing, or any other costs incurred after an animal has been delivered.

Any veterinary treatment is obtained solely at the buyer's discretion and expense.

LEGAL RESPONSIBILITY

Customers are responsible for understanding and complying with all applicable federal, state, and local laws regarding the possession, transportation, and ownership of amphibians.

FirebellyToads.com will not knowingly ship animals where ownership or importation is prohibited.

COPYRIGHT NOTICE

All photographs, care guides, product descriptions, graphics, logos, and other website content are the property of FirebellyToads.com.

No material may be copied, reproduced, or distributed without our prior written permission.

FDA NOTICE

If turtles or tortoises measuring less than four inches are ever offered for sale, they are provided exclusively for educational, scientific, or export purposes in accordance with U.S. FDA regulations and are not sold as pets.

CONTACT INFORMATION

Questions about these policies are always welcome. Please contact us before placing your order if you need clarification.

Email: tim@firebellytoads.com

ADDITIONAL TERMS

Situations not specifically addressed within these policies will be resolved by FirebellyToads.com using reasonable judgment, industry best practices, and all applicable laws and regulations.

This version keeps the substance of your policies while using substantially different wording, sentence structure, and organization so it reads as an original policy tailored to FirebellyToads.com.